These terms apply to bookings made for Branch Out Socialise events, workshops and experiences.
By making a booking, you agree to the terms below.
Your booking
Your place is confirmed once payment has been successfully received.
Please check the event date, time, location and any other important information before completing your booking.
Unless otherwise stated, prices are per person.
If you need to cancel
If you cancel 7 days or more before the event, you may request a full refund of the amount paid for your place.
If you cancel less than 7 days before the event, your booking is non-refundable.
This is because venue costs, materials and other event expenses may already have been committed based on the number of people booked.
Where possible, you may transfer your place to another person at no additional charge. Please contact Branch Out before the event to let us know the name of the person attending instead.
No-shows
If you do not attend the event, no refund will be given.
Late arrival
Please try to arrive at the advertised start time.
We will make reasonable efforts to accommodate late arrivals, but some workshops or activities may already have started.
A refund will not normally be given if you miss part or all of an event because you arrive late.
If Branch Out cancels an event
Occasionally an event may need to be cancelled, for example because of illness, venue problems or insufficient bookings.
If Branch Out cancels the event, you will receive a full refund of the amount you paid for your booking.
Branch Out cannot reimburse additional expenses such as travel, parking, accommodation or childcare.
If an event is rescheduled
If Branch Out changes the date of an event, you will be offered the choice of:
- transferring your booking to the new date; or
- receiving a full refund of the amount paid.
Minimum numbers
Some events and workshops require a minimum number of participants in order to run.
Branch Out reserves the right to cancel or reschedule an event if minimum attendance is not reached.
If the event is cancelled for this reason, you will receive a full refund of your booking payment.
Changes to an event
From time to time we may need to make reasonable changes to an event, such as materials, equipment, running order or other minor arrangements.
We will try to ensure that any changes do not materially alter the experience you booked.
Workshops and materials
For workshops where materials are supplied, items may be purchased or prepared specifically for the number of people booked.
This is one of the reasons bookings become non-refundable within 7 days of the event.
Equivalent materials may occasionally be substituted where necessary.
Behaviour at events
Branch Out Socialise events are intended to be relaxed, welcoming and enjoyable.
We reserve the right to refuse admission or ask somebody to leave if their behaviour is abusive, threatening, discriminatory, unsafe or seriously disruptive to other guests, staff or the venue.
In these circumstances, a refund will not normally be provided.
Alcohol
Some Socialise events may take place at venues with a licensed bar.
Unless specifically stated otherwise, drinks are not included in the ticket price and are purchased separately from the venue.
Guests are responsible for drinking responsibly and complying with the venue's rules.
Accessibility
We want people to have enough information to decide whether an event is suitable for them.
If you have questions about accessibility, mobility, seating or other requirements, please contact Branch Out before booking.
Where a particular event has an important access restriction, we will aim to make this clear on the booking page.
Refunds
Where a refund is due, it will normally be returned to the original payment method.
Banking and payment providers may take additional time to process the refund after it has been issued.
Your statutory rights
Nothing in these terms affects any rights you may have under UK consumer law.
For events and leisure activities booked for a specific date, customers do not generally have the standard 14-day cooling-off right simply because the booking was made online.
Contact
If you need to cancel, transfer a booking or ask a question about an event, please contact Branch Out using the contact details provided on our website.